Sensible Computer Setup

You've just purchased that new computer, and can't wait to start using it. But there are some important steps you should take now to improve performance and safeguard data over the long term. Phoenix Help Desk is there to assist you.

- Make sure your system's software is up-to-date
- Remove unwanted "trialware" that most users don't need and slows performance right out of the box
- Prepare system recovery disks as recommended by the manufacturer
- Select, install and configure virus protection and software firewalls

We'll also assist you in setting up e-mail accounts, installing software, configuring peripherals (like cameras, printers and mp3 players) and transferring your old data from your last computer whether it's working or not.

Then, before disposing of an old computer, consider restoring it to factory setup and giving it to the kids. You could also add it to your network as a print server or backup device. Whatever your decision is, you should ALWAYS wipe personal data from a hard drive before disposal, recycling or re-use. We feel that electronics should always be recycled rather than tossed in the trash, and we'll even take your old computer, wipe the drive and recycle it for you.

Troubleshooting and Repair

If your computer is giving you fits, there are a lot of possible culprits. Phoenix Help Desk can diagnose and solve just about any problem you encounter.

- Programs that stop working properly may need an upgrade, or in some cases, a downgrade
- Poorly performing computers may benefit from a system tune-up
- Viruses and other malware cause all sorts of unpredictable behavior and threaten personal data
- Software incompatibilities can make printers and cameras stop working properly
- Malfunctioning hardware and peripherals can cause computers to stop working

We're experts in troubleshooting computer issues, identifying problems, and finding the solution that works best for you. Contact us today and get your system back up and running.

More Serious Problems

It's probably happened to all of us at some point...the blue screen, the sad Mac, the computer that won't even power up. When it happens, you might get that sinking feeling that everything stored on your computer is gone. Don't give up hope.

Many hardware issues (power supplies, failing memory or hard drives, fans and ventilation systems) can be repaired at a fraction of the cost of a new computer.

We'll diagnose the problem and help you decide if a repair is the best option. If so, we'll complete repairs quickly and with your schedule in mind. But computers do wear out, and if a new computer is the best option for you, we'll always do all we can to safeguard your data and recover it if necessary.